We are seeking a proactive and customer-focused IT Support Administrator to join our team. The ideal candidate will be responsible for providing technical support, maintaining IT systems, troubleshooting hardware and software issues, and ensuring the smooth operation of the organization's technology infrastructure.
Key Responsibilities:
- Provide first- and second-level technical support to end users for hardware, software, printers, and network-related issues.
- Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment.
- Set up and manage user accounts, email accounts, and system access permissions.
- Troubleshoot and resolve Windows operating system, Microsoft 365, and application-related issues.
- Monitor, maintain, and support local area networks (LAN), Wi-Fi, internet connectivity, and network devices.
- Install software updates, security patches, and antivirus solutions.
- Manage IT asset inventory, software licensing, and equipment records.
- Perform routine system maintenance, backups, and basic server administration.
- Document support requests, resolutions, and technical procedures.
- Coordinate with external vendors and service providers when required.
- Ensure compliance with company IT policies and cybersecurity best practices.
Qualifications:
- Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
- Minimum 2 years of experience in IT support, help desk, or system administration.
- Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and networking fundamentals (TCP/IP, DNS, DHCP).
- Experience supporting printers, scanners, VoIP systems, and office productivity applications.
- Familiarity with virtualization, backup solutions, and endpoint security is an advantage.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to prioritize tasks, work independently, and manage multiple support requests.